TERMS AND CONDITIONS

Bookbrite Study Abroad Advisers Pty Ltd

ABN 82 697 589 263

Effective Date: 31 May 2026

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the website, services, forms, applications, consultations, and related services provided by Bookbrite Study Abroad Advisers Pty Ltd ("Bookbrite", "we", "our", or "us").

By accessing our website, submitting an enquiry, booking a consultation, engaging our services, or providing information to us, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, you should not use our website or services.

2. About Our Services

Bookbrite provides education consulting and student recruitment services, including but not limited to:

Education counselling
Course selection and pathway advice
University application assistance
College and vocational admissions support
Student recruitment services
Student visa support services
Overseas Student Health Cover (OSHC) guidance
Scholarship information
Accommodation guidance
Career and education planning
Related support services

Bookbrite acts as an education consultant and recruitment representative for selected education providers and does not provide legal advice unless specifically authorised to do so.

3. Eligibility

You must be at least 18 years of age to use our services.

If you are under 18 years of age, a parent, guardian, or authorised representative must act on your behalf and accept these Terms.

4. No Guarantee of Admission, Visa Approval or Outcomes

While we endeavour to provide accurate advice and assistance, Bookbrite cannot and does not guarantee:

Admission into any course;
Acceptance by any education provider;
Scholarship approval;
Student visa approval;
Visa extension approval;
Permanent residency outcomes;
Employment outcomes;
Migration outcomes; or
Any other government or third-party decision.

All admissions, scholarships, visas, and government decisions remain entirely at the discretion of the relevant institution or authority.

5. Student Responsibilities

You agree to:

Provide accurate, complete, and truthful information;
Promptly notify us of any changes to your circumstances;
Provide genuine documents only;
Meet all application deadlines;
Review all application forms before submission;
Respond to requests for information within reasonable timeframes;
Comply with the requirements of education providers and government authorities.

You acknowledge that delays, refusals, cancellations, or adverse outcomes may result from inaccurate, incomplete, misleading, or fraudulent information.

6. Document Verification

Bookbrite may request supporting documents to verify information provided by you.

We reserve the right to:

Refuse to process applications containing false or misleading information;
Suspend services while verification is undertaken;
Terminate services where fraudulent documentation is identified; and
Report suspected fraud to relevant authorities where required by law.

7. Fees and Payments

Certain services may attract service fees.

Where fees apply:

Fees will be disclosed before work commences;
Fees may be payable in advance;
Payment terms must be complied with;
Additional services may incur additional fees.

Unless otherwise agreed in writing, all fees are quoted in Australian Dollars (AUD).

You are responsible for:

Application fees charged by institutions;
Visa application charges;
English testing fees;
Health insurance premiums;
Government charges;
Courier fees; and
Other third-party charges.

8. Refund Policy

Unless otherwise required by law or agreed in writing:

Consultation fees are generally non-refundable once the consultation has occurred.
Administrative fees are generally non-refundable once work has commenced.
Application fees paid to educational institutions are subject to the refund policies of the relevant institution.
Visa application charges are subject to government refund policies.
OSHC and insurance refunds are subject to the insurer's terms and conditions.

No refund will be provided where services have already been substantially delivered.

Nothing in these Terms limits any rights you may have under Australian Consumer Law.

9. Third-Party Providers

Bookbrite works with:

Universities
Colleges
TAFE institutions
Registered Training Organisations
Insurance providers
Accommodation providers
Testing providers
Government authorities

These organisations operate independently of Bookbrite.

We are not responsible for:

Decisions made by education providers;
Course availability;
Tuition fee changes;
Scholarship decisions;
Visa decisions;
Actions or omissions of third parties.

You agree to comply with any terms and conditions imposed by such third parties.

10. Related Entities

To provide services efficiently, Bookbrite may share information with its related entities including:

Pioneer Global Pty Ltd (ABN 99 617 093 099)
Pioneer Global Education and Migration Services Pty Ltd (ABN 17 665 091 690)
Bookbrite Advisors Pty Ltd (ABN 51 690 091 224)
Bookbrite Accounting & Taxation Advisers Pty Ltd (ABN 46 682 393 415)

These entities may assist with:

Student counselling
Administration
Customer support
Compliance
Marketing
Business operations

11. Overseas Processing and Outsourcing

Bookbrite may utilise overseas contractors, consultants, support teams, and service providers to assist with:

Administration
Student support
Application processing
Customer service
Data entry
Information technology services
Marketing support

Such service providers may be located in:

India
Nepal
Bangladesh
Philippines
New Zealand
United Kingdom
Canada
Other countries where our service providers operate

By engaging our services, you consent to the use of overseas service providers where reasonably necessary.

12. Privacy

Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.

By using our services, you consent to our handling of personal information in accordance with our Privacy Policy.

13. Website Use

You must not:

Use the website for unlawful purposes;
Upload malicious software;
Attempt to gain unauthorised access to systems;
Copy website content without permission;
Interfere with website functionality;
Use automated tools to extract data from the website.

We reserve the right to restrict access where misuse occurs.

14. Intellectual Property

Unless otherwise stated, all content on our website is owned by or licensed to Bookbrite.

This includes:

Logos
Branding
Text
Graphics
Images
Videos
Documents
Website design

You may not reproduce, modify, distribute, publish, or exploit any content without prior written permission.

15. Limitation of Liability

To the maximum extent permitted by law, Bookbrite excludes all liability for any loss, damage, cost, expense, or claim arising directly or indirectly from:

Admission refusals;
Visa refusals;
Delays in processing;
Changes in government policies;
Changes in education provider requirements;
Third-party decisions;
Inaccurate information supplied by you;
Technical issues beyond our control.

Where liability cannot be excluded by law, our liability is limited to re-supplying the relevant services or refunding the fees paid for those services, at our discretion.

Nothing in these Terms excludes rights available under Australian Consumer Law.

16. Indemnity

You agree to indemnify and hold harmless Bookbrite, its directors, employees, contractors, consultants, agents, and related entities against any loss, damage, liability, cost, or expense arising from:

Your breach of these Terms;
Your misuse of our services;
False or misleading information provided by you;
Breach of any law by you.

17. Communications

You consent to receiving communications from Bookbrite by:

Email
Telephone
SMS
Messaging applications
Website notifications

These communications may include:

Application updates
Service information
Appointment reminders
Marketing communications (where permitted by law)

You may unsubscribe from marketing communications at any time.

18. Changes to Services

Bookbrite may:

Modify services;
Introduce new services;
Discontinue services;
Update website content;

at any time without prior notice.

19. Force Majeure

Bookbrite is not liable for delays or failures resulting from circumstances beyond our reasonable control, including:

Government actions
Natural disasters
Pandemics
Internet outages
Cybersecurity incidents
Industrial disputes
Actions of third-party providers

20. Complaints

If you have a complaint regarding our services, please contact us first.

We will attempt to resolve complaints fairly and promptly.

Complaints should be directed to:

Email: admin@bookbriteadvisors.com.au

Phone: +61 403 383 336

21. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Any dispute arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

22. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on our website and will take effect immediately upon publication.

Continued use of our services constitutes acceptance of the updated Terms.

23. Contact Details